Frequently Asked Questions
Everything you need to know about Alessi's premium home design and shopping experience.
What materials are Alessi products typically made from?
Alessi is renowned for its high-quality stainless steel craftsmanship, but we also utilize premium materials such as wood, porcelain, glass, and high-grade technical polymers to ensure both durability and aesthetic appeal.
How should I clean and maintain my Alessi designer pieces?
Maintenance depends on the material. Most of our stainless steel items are dishwasher safe, however, we recommend hand-washing with a soft cloth and non-abrasive detergent for items with special coatings, wood accents, or delicate finishes.
What is your return policy for home decor and kitchenware?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that for hygiene reasons, certain kitchen products cannot be returned once they have been used for food preparation.
Does Alessi offer international shipping?
Yes, we ship our design collections globally. Shipping costs and delivery timelines vary depending on the destination country and will be calculated at checkout.
Are Alessi products covered by a warranty?
All Alessi products are covered by a 24-month warranty against manufacturing defects. This does not cover damage resulting from improper use, normal wear and tear, or accidental breakage.
How can I verify if my Alessi product is authentic?
Authentic Alessi products are sold through our official website and authorized retailers. Most items feature the Alessi logo engraved or stamped on the base, and high-end limited editions include a certificate of authenticity.